Shipping Policy
We strive to process and dispatch all orders as quickly as possible. Custom products usually take between 7 to 14 days for production and delivery, depending on the complexity of the design. We ship across India and international shipping is also available upon request.
Shipping Charges
Shipping charges vary depending on the size, weight of the package, and the shipping destination. These will be calculated and displayed at checkout.
Damaged or Defective Products
If your product is damaged upon delivery, please record a video of you opening the package and inspecting the product. This video will serve as evidence for any claims of damage.
You must contact us within 48 hours of receiving the damaged product, along with the video and order details, at contact@customizethread.com. Upon review, we will offer a replacement or refund, depending on the case.
Returns and Refunds
Since all our products are custom-made, returns are only accepted in cases where the product is defective or damaged during delivery. No returns or refunds will be offered for personalized items unless there is clear evidence of damage upon delivery (supported by a video).
Return Process
- Contact us at contact@customizethread.com within 48 hours of receiving the product with the required video evidence.
- Upon approval, we will arrange a pickup or guide you on how to return the product.
- Once we receive the product in its original condition, we will process the refund or replacement.